Liberty Mutual Agency Corporation (LMAC) offers property and casualty (P&C) insurance through approximately 12,000 independent insurance agents to individuals and small and midsized businesses throughout the United States.
LMAC offers personal lines products nationally under the Safeco Insurance brand, and commercial lines products through the eight regional companies that compose the Regional Companies Group: America First Insurance, Colorado Casualty, Golden Eagle Insurance, Indiana Insurance, Liberty Northwest, Montgomery Insurance, Ohio Casualty and Peerless Insurance.
Liberty Mutual Agency Underwriters offers specialty commercial products, including excess casualty and program business nationally. Liberty Mutual Surety provides nationwide contract and commercial surety and fidelity bonds, and its Liberty SuretyFirst brand meets the bonding needs of individuals and small to midsized businesses.
As with the entire U.S. P&C insurance industry, LMAC’s personal and commercial lines companies were impacted by the year’s tornadoes, hailstorms, hurricanes and wildfires. In response, its claims professionals and front-line teams worked tirelessly when customers and agents needed them most.
Despite these weather-related events, as well as a depressed economy, LMAC experienced many successes in 2011. Its underlying fundamentals remained strong in personal lines and surety, and it continued to strengthen its commercial lines.
LMAC’s Regional Companies Group (RCG) continued to roll out its expanded policy administration and quoting system, which delivers a broadened product set and an easy-to-use interface for agents. RCG is also focused on improving the efficiency of its underwriting process to ensure its companies meet agents’ expectations on improving quality, timeliness and consistency of service.
Liberty Mutual Surety, the nation’s second-largest surety business, consolidated its bond platforms and introduced a new agency portal to agents that provides personalized tools and resources in a single location.
Safeco Insurance achieved significant growth relative to the industry in 2011. Demonstrating its strong commitment to customer satisfaction, its service, sales and claims call centers have all been recognized by the J.D. Power and Associates Call Center Certification Program for providing “An Outstanding Customer Service Experience.” And positioning itself firmly in the competitive auto insurance environment, Safeco introduced a new advertising campaign to appeal to its “Do More” customers.
LMAC begins 2012 with strong momentum and an unrelenting focus on strengthening agent relationships while providing responsive service and quality products to its agent partners and policyholders.